Warranty and Guarantee

Blake UK

Blake UK Lifetime Guarantee

We pride ourselves on providing outstanding customer service and we want to ensure that you are satisfied with the products you have purchased.

We are therefore proud to offer all our customers a lifetime replacement or repair guarantee, which covers the vast majority of internally installed Blake UK and PROception branded goods.

Blake UK Ltd

177 / 187 Rutland Road


S3 9PT
Lifetime Guarantee

Product Category Years Product Category Years
Power Supplies 15 StarBOX Hubs 10
Amplifiers 15 Modulators 15
IR Products 10 Filters & Attenuators 10
Splitters, Di/Triplexers 10 Network Taps & Splitters 10
Audio Convertors 5
Switches 5 Splitters 5
Extenders 10 Converters 10
Leads 5 Connector Adapters 5
Product Category Years Product Category Years
PROception Wi-Fi Access Points 5 Tools 5
Fibre Optic Leads 5 Ethernet Patch Leads 5
Ethernet Cable 5 CAT5/6 Patch Panels 10

Externally fitted products we offer a 2 year warranty unless stated otherwise.

Terms & Conditions

1.1 Subject to clauses 1.2 and 1.3, the Supplier warrants that on delivery, and for the reasonable lifetime of the goods (“Goods”), from the date of completion of the internal fitting of the Goods (“warranty period”), the Goods shall:

(a) conform in all material respects with their description and any applicable specification; and

(b) be free from material defects in design, material and workmanship; and

(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and

(d) be fit for any purpose held out by the Supplier. (The Warranty).

1.2 Subject to clause 1.3, if:

(a) the Customer gives notice in writing to the Supplier within a reasonable time of discovery that some or all of the Goods do not comply with the Warranty set out in clause 1.1;

(b) the Supplier is given a reasonable opportunity of examining such Goods; and

(c) the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier's place of business at the Supplier's cost;

(d) the Customer produces a copy of the invoice relating to the Goods as proof of purchase, the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

1.3 The Supplier shall not be liable for the Goods' failure to comply with the Warranty set out in clause 1.1 if:

(a) the Customer makes any further use of such Goods after giving notice in accordance with clause 1.2;

(b) the defect arises because the Customer failed to follow the Supplier's oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;

(c) the defect arises as a result of the Supplier following any drawing, design or Specification supplied by the Customer;

(d) the Customer alters or repairs such Goods without the written consent of the Supplier;

(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or

(f) the Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements;

(g) the Goods have been operated in a damp or moisture rich environment;

(h) the Goods have been subject to excessive temperature fluctuation;

(i) the Goods have been subject to excessive electrical current or voltage;

(j) the Goods installed externally in harsh environments including coastal or marine or tropical environments have not been galvanised.

1.4 The Warranty set out in clause 1.1 does not cover items which aren't Blake UK or PROception branded products.

1.5 The Warranty set out in clause 1.1 does not cover items which are due to any changing transmission platforms.

1.6 The Warranty set out in clause 1.1 does not cover items stored in, or used in conjunction with the Supplier’s Goods.

1.7 The Warranty set out in clause 1.1 does not extend to liability for any direct, indirect, special or consequential damages arising from a claim under the Warranty in clause 1.1 and in any event, the Supplier’s aggregate liability to the Customer shall never exceed the price paid for the Goods.

1.8 The Warranty set out in clause 1.1 shall apply to any repaired or replacement Goods supplied by the Supplier.

1.9 The Warranty set out in clause 1.1 is non-transferable.

1.10 Subject to clause 1.2, if the Customer wishes to make a claim under the Warranty the Customer must contact the Customer Support Team at Blake UK Ltd and provide details of the claim and a copy of the relevant invoice.