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Sales & Services
Customer Support & Services
Expert support before, during and after your purchase. From sales advice and technical assistance to online ordering, Click & Collect, training and delivery updates, our team is here to help.
Sales & Account Support
Our Sales Team provides a friendly and efficient service to help you find the right products for your requirements and assist with online accounts, orders and deliveries.
Customers with an online trade account can log in to view their trade prices and current stock availability before placing an order.
For the quickest stock information, please check availability online before contacting our Sales Team with further stock enquiries.
We value customer feedback and use it to continually improve our products and services.
Technical Support
We provide installation guides, frequently asked questions and technical resources to support our products.
Where additional assistance is required, our Technical Team aims to respond to email enquiries within one working day.
Telephone support is also available during normal working hours when immediate assistance is required.
Click & Collect from Sheffield
Our Sheffield Trade Counter is now closed as a walk-in sales counter, but Click & Collect remains available for online orders.
Place your order online using your Blake UK trade account and select Click & Collect during checkout.
Once your order has been picked and is ready for collection, we will send you a Despatch Confirmation email.
Please wait until you have received your Despatch Confirmation email before travelling to collect your order.
Collection Order Times
To help us prepare your order, we recommend placing Click & Collect orders at least 24 hours before collection.
Where possible, we will accommodate same-day collections for orders placed before:
- 12:00 noon, Monday to Thursday
- 10:00 am on Friday
Same-day collection is subject to stock availability and warehouse workload.
Please note: Walk-in browsing, counter ordering and over-the-counter purchases are no longer available. All collection orders must be placed online before arrival.
Training & Professional Services
We provide training and practical advice covering aerial, satellite, Wi-Fi and networking installations.
Sessions can be delivered remotely, online, over the telephone or at Blake UK headquarters, depending on your requirements.
Our team can also provide support and product training for your own sales staff, helping them stay informed about current technologies, products and industry developments.
We also offer a bespoke manufacturing service. Learn more about bespoke manufacturing .
Distribution & Delivery
Orders are delivered using the most appropriate distribution method available. Blake UK operates its own delivery fleet in selected areas and works with trusted carrier partners where appropriate.
This network enables next-working-day delivery throughout most of Great Britain, with extended delivery coverage across Northern Ireland and the Republic of Ireland.
Once your goods have been despatched, you will receive a notification containing tracking information so you can monitor the progress of your delivery.
Further information about delivery services, tracking and Click & Collect is available on our Delivery Information page.
Delivery Charges
Delivery charges are calculated during checkout and are based on:
- Order value
- Consignment size and weight
- Selected delivery service
- Delivery location
Standard UK delivery is free once your account reaches the applicable minimum order or consignment value.